Terms & Conditions
Last Update
1 January 2026
Terms and Conditions For Event and Festivals, Singapore
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PURCHASING TICKETS OR ATTENDING THE EVENT.
These Terms and Conditions ("Terms") govern the purchase of tickets for, and entry to, the event specified on your ticket ("Event"). The Event is organized by the entity identified as the promoter or organizer on the ticket or event marketing materials ("Organizer"). By purchasing a ticket, holding a ticket, or entering the Event venue, you agree to be bound by these Terms.
1. DEFINITIONS AND INTERPRETATION
"Authorized Agent" means a ticket agent authorized by the Organizer to sell tickets for the Event.
"Event" means the concert, festival, exhibition, conference, sports event, or other gathering organized by the Organizer.
"Organizer" means the company, entity, or individual responsible for producing and managing the Event.
"Ticket" means any valid ticket, wristband, or pass that permits entry to the Event.
"Venue" means the location where the Event is held.
"You" / "Ticket Holder" means the person who has purchased a ticket or is attending the Event.
References to singular include plural and vice versa. Headings are for convenience only.
2. TICKET PURCHASE AND PAYMENT
Tickets are sold subject to availability and to these Terms.
The price of the Ticket shall be the price set at the time of purchase. All prices are in Singapore Dollars (SGD) and are inclusive of Goods and Services Tax (GST) unless otherwise stated.
Tickets must be purchased from the Organizer or an Authorized Agent. Tickets purchased from unauthorized sources (including scalpers or unauthorized resale sites) may be counterfeit or invalid and will be voided without refund.
The Organizer reserves the right to limit the number of Tickets that may be purchased by any single individual or entity.
Once confirmed, Ticket sales are final. No exchange or cancellation will be permitted unless authorized under Section 6 of these Terms.
3. ENTRY REQUIREMENTS AND ADMISSION
A valid Ticket is required for entry. The Organizer reserves the right to refuse admission to any person without a valid Ticket.
The Ticket Holder must retain their Ticket at all times during the Event. Failure to produce a valid Ticket upon request may result in ejection from the Venue.
Entry may be subject to identity verification. Ticket Holders may be required to present a valid photo ID (NRIC, Passport, or Driver’s License) matching the name on the Ticket.
Last entry times may apply. Latecomers may be refused entry or admitted only at a suitable break in the performance, at the sole discretion of the Organizer.
Re-entry to the Venue is generally prohibited unless explicitly stated otherwise by the Organizer or indicated by a specific wristband/stamp policy.
4. AGE RESTRICTIONS AND PARENTAL CONSENT
Age restrictions for the Event will be clearly stated at the point of purchase. It is the Ticket Holder's responsibility to ensure they meet age requirements.
Infants in arms or children under a specific age may be refused entry to certain Events for safety reasons or due to the nature of the content.
Where age restrictions apply (e.g., R18, M18), valid photo ID will be required. Failure to provide proof of age will result in refusal of entry without refund.
Persons under the age of 12 (or such other age as specified) must be accompanied by a parent or legal guardian at all times.
5. EVENT SCHEDULE AND CHANGES
The Organizer reserves the right to add, withdraw, reschedule, or substitute artists, speakers, performers, or activities; and/or vary advertised programs, prices, venues, seating arrangements, and audience capacity.
Such changes do not entitle the Ticket Holder to a refund or exchange unless the change constitutes a "Material Alteration" (e.g., a change of the headline act or a change of date) as determined by Singapore consumer law and industry standards.
6. CANCELLATIONS, POSTPONEMENTS, AND REFUNDS
If the Event is cancelled in its entirety, the Organizer will offer a refund of the face value of the Ticket. Booking fees and other transaction charges are generally non-refundable unless required by law.
If the Event is rescheduled, the Ticket will be valid for the new date. If the Ticket Holder cannot attend the new date, they may be entitled to a refund if a request is made within the specified timeframe.
No refunds will be issued for:
Personal circumstances preventing attendance.
Changes to supporting acts or minor schedule adjustments.
Adverse weather conditions, unless the Event is officially cancelled by the Organizer for safety reasons.
Lost, stolen, or damaged Tickets.
Refunds will be processed via the original method of payment whenever possible.
7. LIABILITY AND DISCLAIMERS
Admission to the Event is at the Ticket Holder’s own risk.
To the maximum extent permitted by Singapore law, the Organizer, Venue management, and their affiliates shall not be liable for any loss, injury, damage, or death sustained within the Venue, except where caused by the negligence of the Organizer.
The Organizer is not responsible for any personal property that is lost, stolen, or damaged at the Event.
The Organizer does not guarantee the view from any specific seat or area unless explicitly sold as "obstructed view."
Exposure to loud music or noise may cause hearing damage. Ticket Holders are advised to wear ear protection at loud events.
8. HEALTH AND SAFETY
Ticket Holders must comply with all health and safety instructions given by the Organizer, security staff, or Venue management.
Ticket Holders must comply with any prevailing government regulations regarding infectious diseases (e.g., COVID-19 SMMs), including vaccination status checks, mask-wearing, or contact tracing if applicable at the time of the Event.
Strobe lighting, lasers, and smoke effects may be used during the Event. Persons with medical conditions sensitive to these effects (e.g., epilepsy, asthma) attend at their own risk.
Crowd surfing, moshing, or any behavior deemed dangerous by security is strictly prohibited.
9. PROHIBITED ITEMS AND CONDUCT
The following items are strictly prohibited:
Weapons, firearms, knives, or sharp objects.
Illegal substances or drugs.
Outside food and beverages (unless explicitly permitted).
Glass bottles, cans, or hard plastic containers.
Professional recording equipment (cameras with detachable lenses, tripods).
Drones or remote-controlled devices.
Laser pointers, fireworks, flares, or explosives.
Large banners, flags, or poles that obstruct views.
Any item deemed a security risk by the Organizer.
The Organizer reserves the right to confiscate prohibited items.
Harassment, abusive language, violence, or threatening behavior towards staff, performers, or other attendees will result in immediate ejection and potential police involvement.
10. SECURITY AND SEARCHES
Ticket Holders and their belongings may be subject to search upon entry and within the Venue.
Refusal to consent to a search will result in refusal of entry or ejection from the Venue without refund.
CCTV surveillance may be in operation at the Venue for the purpose of safety and crime prevention.
11. PHOTOGRAPHY, FILMING, AND RECORDING
Ticket Holders consent to being photographed, filmed, or recorded as members of the audience. The Organizer may use such recordings for promotional, commercial, or archival purposes worldwide, in perpetuity, without compensation to the Ticket Holder.
Personal photography using mobile phones or small compact cameras is generally permitted for non-commercial use, provided flash is not used.
Professional audio or video recording of the performance is strictly prohibited without prior written permission.
12. INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights associated with the Event, including the Event name, logo, and marketing materials, belong to the Organizer.
Ticket Holders may not use the Event for unauthorized commercial or promotional purposes (e.g., distributing flyers, conducting surveys) without written consent.
13. FOOD AND BEVERAGES
Unless otherwise stated, only food and beverages purchased within the Venue may be consumed.
Alcohol will only be served to persons aged 18 and above in accordance with Singapore liquor licensing laws. Proof of age may be requested.
The Organizer and Venue vendors reserve the right to refuse service to any person who appears intoxicated.
14. ACCESSIBILITY AND SPECIAL NEEDS
The Organizer is committed to making the Event accessible. Designated wheelchair areas and accessible facilities will be provided where possible.
Ticket Holders requiring special assistance or accessible seating should notify the Organizer or Authorized Agent at the time of ticket purchase to ensure appropriate accommodations.
15. PRIVACY AND DATA PROTECTION
By purchasing a Ticket, You consent to the collection, use, and disclosure of your personal data by the Organizer and its Authorized Agents in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
Data collected may be used for:
Processing ticket orders and entry management.
Event administration and communication regarding changes.
Contact tracing if required by law.
Marketing (only if explicit consent has been opted-in).
You may withdraw consent for marketing communications at any time by contacting the Organizer.
16. FORCE MAJEURE
The Organizer shall not be liable for any failure or delay in performing its obligations where such failure or delay is caused by a Force Majeure Event.
"Force Majeure Event" includes, but is not limited to: acts of God, war, terrorism, civil unrest, strikes, epidemics, pandemics, government orders (including lockdowns), or natural disasters.
17. COMPLAINTS AND DISPUTES
Any complaints regarding the Event should be raised promptly with Event staff on-site so that they may be addressed immediately.
If a complaint cannot be resolved on-site, it must be submitted in writing to the Organizer within seven (7) days of the Event.
18. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore.
Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the Courts of Singapore.
19. GENERAL PROVISIONS
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
No failure or delay by the Organizer to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy.
The Organizer reserves the right to amend these Terms from time to time. The Terms in force at the time of Ticket purchase shall apply.
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